08002081301  
support@domesꢀcandgenialrepairs.co.uk  
Reg. No.-14969970  
Terms and conditions  
Plan Synopsis – The piece of your plan paperwork that is specific to you and is provided to you either at renewal or after  
you purchase a plan.  
Eligibility – To be eligible, you must be a resident of the United Kingdom at least 18 years old. When this  
plan begins, your product must be in good operating order and no older than 10 years from the date of purchase.  
Contract & Services – This plan does not fall into the insurance product category and is therefore not  
subject to insurance regulation. This plan is a service contract and is subject to UK service contract legislation.  
The FCA (Financial Conduct Authority) regulates businesses dealing with insurance contracts.  
Repair Request & Claim – To request a repair, please contact us promptly using the phone number provided  
on your plan summary. We are here to assist you.  
Our customer support staff will attempt to resolve any mechanical or electrical breakdowns in your product over the  
phone, if they occur after the manufacturer’s parts & labor warranty period has expired. We reserve the right to  
determine whether to approve a repair if we are unable to remedy this issue. If a repair is accepted, we will then  
give an engineer permission to complete the work, or we may chose – at our discretion – to replace your product  
or cover the associated costs; all decisions are subject to these terms & conditions. We do not cover any pre –  
existing defect, any willful or malicious damage, including accidental damage, or any fault that has occurred  
previous to the 45 – Day period. There is a 45 – Day clause period during which the initial claim cannot be lodged.  
(See plan limitation, please).  
For repairs, you should first get in touch with the manufacturer if your item is still covered by its original  
guarantee. You can make use of our service if the manufacturer’s warranty has expired on your appliance.  
Plan Restriction – Your plan allows you to request an unlimited number of repairs; however, we will place a  
£400 claim limit on each of your individual claims. Just to be clear, we will never be responsible for paying more  
than £400 in repair and replacement fees for any of your products. There’s a 45 – Day clause term in your plan  
when you cannot make your first claim without paying any excess within that time. Should a claim be made during  
the first 45 days of the plan’s start date, you will be required to pay a £250 excess if it is made within the clause’s  
45 – Day period.  
Appliances Repair & Replacement  
1. Upon approval of a repair, we reserve the right, at our sole discretion, to substitute your product with a  
new one that has a similar model and technical specifications, particularly if your make and model is no  
longer manufactured.  
2. We reserve the right to issue you a voucher in the event that we determine your product needs to be  
replaced but are unable to do so in a reasonable manner. The coupons are good for the full retail price  
of a replacement product with the same or comparable model the technical specifications, from a retailer  
or our choosing.  
08002081301  
support@domesꢀcandgenialrepairs.co.uk  
Reg. No.-1496997  
3. The validity of every voucher is 12 months from the date of issuance. We will mail voucher payments to  
the last address you provided. We might offer the equivalent in cash if vouchers are not available.  
4. As soon as you receive notification from us that the aforementioned vouchers have been ordered, the risk  
associated with them will transfer to you. When we order vouchers and have them shipped by a deliver provider,  
we are not responsible for misplaced vouchers and are not required to replace them, Gift cards cannot be  
exchanged.  
5. Under this plan, only engineers who have been approved by us are entitled to do repairs; unless we  
specifically agree otherwise in advance. On a day that is mutually agreed upon, repairs will be completed  
within the repair’s regular business hours, which are Monday through Friday from 9 a.m. to 5 p.m. Upon  
the arrival of the repairman, you need to have your plan documents available. You may employ the  
repairer of your choice if we approve the repair but cannot locate an approved engineer; however, you will  
need to let us know who that repairer is. You must reimburse them and request a reimbursement from  
us. Kindly save copy of your invoice for our records.  
6. The original product will become our property and be disposed of if it is taken from your home for repair  
and is latter replaced. You will be liable for paying for the disposal of the old item if it is replaced but  
stays in your house. In every situation, you are going to be the one to install the new equipment and  
cover any associated charges.  
7. In the event that your product is replaced by the manufacturer under warranty, your plan will be apply  
to thenew appliance just like it did to the original. In the event that your product is replaced within the  
parameters of your plan (or that you receive vouchers for a replacement), we will send you a refreshed  
plan summary that includes information on the new product. By doing this, it will be indicated the=at the  
plan has transferred automatically to your replacement product under the same terms. Furthermore, we  
maintain the right to end your plan at the time of replacement.  
8. We will notify you if we choose not to authorize a repair request that would otherwise be covered  
by yourplan. All of the fees you have paid for the current period of your plan will be reimbursed, and  
your plan will terminate immediately, barring our refusal to repair as a result of your violation of these  
conditions. No more sums will be required to be paid. We will send a written confirmation to the last  
address you provided.  
Payment Policy – If you use to direct to pay the monthly costs (which include all applicable taxes), you have  
to follow the “Payments Schedule” outlined in your plan documentation. Unless you notify us otherwise, we might  
try to seek payment again if we are unable to get payment from your bank. If we are unable to collect on a  
second request, we will terminate your plan for nonpayment. This implies that in the event of a malfunction or  
breakdown, you won’t be able to use our services. (Refunds are not available.)  
If the initial plan period hasn’t already ended, no more payments will be taken for the remaining months of the  
initial plan period until you make the payments in line with the Payments after you have paid the monthly fees by  
Direct Debit for the number of consecutive months indicated in the “Payments Schedule”.  
Unless and until you make payments in line with the “Payment Schedule” outlined in your plan documents, no  
further payments will be accepted for the balance of the initial plan period. The Plan renews for an additional term if  
we are unable to (see “Duration and renewal of your plan” below).  
08002081301  
support@domesꢀcandgenialrepairs.co.uk  
Reg. No.-14969970  
1. In the event that you decided to pay the entire amount of fees for the term up front in one go, you  
will need to pay this total before the plan begins, including any applicable taxes.  
2. To collect any money that is owned to us, we might work with a collection agency.  
3. Your plan will be suspended from the due date if you fail to make the required payment on time. After  
this date, requests for repairs won’t be approved unless the payment is made.  
4. We don’t keep track of cardholder data.  
Plan Duration & Renewal Policy –  
1. The first plan period, unless terminated in line with these terms and conditions, starts on the “start date” and  
lasts until the “renewal date,” as shown in your plan summary.  
2. We will write to you about renewing before your plan expires, and the new payment amount will be indicated on  
your renewal notification. At renewal, the charge may go up.  
3. Unless you notify us otherwise, if you pay by Direct Debit, your protection will automatically renew each year for an  
additional year with a new plan. To make sure you are constantly covered, the renewal cost will be deducted once  
more from the bank account you have specified.  
4. To keep your plan active, you will need to make payment if you choose to pay using any other method.  
5. There is a 14 – Day cooling – Off period that begins on the day your plan is renewed or the day you receive your  
renewal paperwork, whichever comes first.  
6. We reserve the right to decline your request to renew your plan.  
Cancelation Policy –  
1. The 14 Days stating from the date the plan begins, whichever comes first, constitute the “cooling off period.”  
2. You can cancel your plan during the cooling – off period, and we’ll reimburse any money you paid.  
3. These rights do not apply if we cancel your plan or if it ends automatically (see ‘Prerequisites for the Plan’  
below).  
We may terminate your plan and stop providing you with services under it you don’t follow certain requirements and  
prerequisites (See below in the prerequisites section). Future payments paid in accordance with your plan will be  
reimbursed. Any call–out and repair expenses we have incurred during the current period are your responsibility;  
these will be subtracted from your payments amounts, with any money left over being repaid  
Your plan may be canceled at any time with fourteen (14) Days’ notice from us. A pro rata refund of the money paid  
for the remaining unused days of your plan will be given to you if we terminate it under this condition.  
How to cancel – To cancel your plan call us at 08002081301 (9 am to 5 pm, Monday through Friday). Additionally,  
you can cancel by sending a letter to the address listed in the section titled “Company Details.” We won’t instantly  
terminate your plan if you are paying by direct debit and instruct your bank to cancel the direct debit instruction without  
first getting in touch with us. In order to avoid any correspondence about unpaid invoices, please get in touch with us  
immediately if you decide to cancel.  
08002081301  
support@domesꢀcandgenialrepairs.co.uk  
Reg. No.-14969970  
Prerequisites for the Plan – Any information we ask for when you apply for the plan must be given to us. You must  
only provide accurate, truthful, and not any misleading information; also, your product must have been installed,  
maintained, and utilized in compliance with the manufacturer’s instructions –  
1. You must be the owner of the product and keep it only for home usage.  
2. The usage of your product is restricted to private residences that are occupied by a single household at the  
address provided by you.  
3. Your product needs to be safe to use, easily accessible, and compliant with all applicable safety regulations.  
4. As soon as become aware of the malfunction, you have to take reasonable action to minimize damage to your  
goods.  
5. The appliance must have been purchased no more than ten years ago.  
6. We reserve the right to instantly cancel your plan if there is any indication that you are not complying with any of  
the aforementioned requirements.  
Exclusions of Services – The following are not covered under the plan, and we will not pay for repairs related to  
them–  
1. Damaged caused by an outside entity other than our agent during the product’s delivery, installation, or  
transportation.  
2. Any breakdown cost already covered by any manufacture, supplier or repairer guarantee or warranty on a  
product.  
3. Replacement or recall of the product (or any part) by a supplier or the manufacturer.  
4. Adapting a product to confirm to new laws; improving a product that is only necessary because of changes in  
the law of ensuring that is safe to use. Your failure to follow the manufacturer’s instructions.  
5. Any issues pertaining to the availability of broadband, gas, electricity, water, or broadcast programing.  
6. Routine maintenance, cleaning, servicing and re – gassing.  
7. Repairs carried out outside of your country or residence.  
8. Loss or damage to any other items, whether or not they are attached to the goods, unless it can be  
demonstrated that we are at fault.  
9. Cosmetic harm, such as dings, scratches, paint damage, ceramic or glass surfaces.  
10 . Any reduction of value, harm, or important to operating resulting from: theft, theft attempts, carelessness,  
intentional damage, or harm by plants, animals, or plants/trees.  
11 . Any loss, damage, or important to functionality brought on by: terrorism, insurrection, revolution, war, riot, armed  
conflict, civil commotion, rebellion, man – made events or catastrophes, or technological hazards ( like computer  
viruses or date – change faults). It also includes any loss, damage, or impairment to functionality caused by  
earthquakes, floods, lightning, fire, wind, humidity, weather condition, salt spray, storm, or other natural events  
or catastrophes.  
08002081301  
support@domesꢀcandgenialrepairs.co.uk  
Reg. No.-14969970  
12 . The price or replacing any additional parts, such as external fuses, batteries, power cells, rechargeable  
batteries, use – chargeable lights bulbs, fluorescent tubes and associated starter components, filters,  
attachments, cables, joints, plugs, light covers, grills, glass, enamel parts, catalytic panels, external piping,  
starter connections and straps, 3D glasses, brushes, and tubes.  
13 . For items with screens: burnt screens, marking on the screen, and repairs for pixel failure when are quantity or  
placement of pixels does not above the manufacture’s allowable limit.  
14 . Regarding television: the transition from analog to digital broadcasting, which involves stooping analog transmission,  
issues with software interfaces, satellite or cable systems, or getting access to cables within walls or buildings.  
15 . Repairs pertaining to AGAs, gas boilers, and tumble dryers will not be covered by us.  
Transfer of Plan – This plan is solely intended to help you. The plan is nontransferable and grants no rights or  
benefits to any other third party.  
Modifications to the Terms of Agreement – In order to abide by the law, rules, industry guidelines, or  
standards of practice, we reserve the right to amend or replace these terms and conditions. Fix any mistakes or  
misunderstandings, or take into account modification to the extent or type of the protection offered to you.  
Any change that might materially affect your rights or responsibilities will be communicated to you in writing and will be  
effective after thirty (30) Days. The date indicated in the notice is when the new terms and conditions will go into effect.  
You may cancel the plan by informing us within that notice period if you do not agree with the modifications, in which case  
you will get a pro rata refund of any payments you have made for the portion of the plan that has not yet expired.  
Data Protection – Your information, either from you or from others, will be used by us for the following purpose: to  
deliver the service you have requested; to handle administrative tasks (such as collecting any outstanding balances),  
marketing, market research, customer surveys, regulatory reporting, identity verification, analytics, and testing. In order to  
properly administer you plan, we may also share your information with other carefully chosen businesses working on our  
behalf. Any changes we make to our business that may have an impact on your plan will be communicated to you, as well  
as any advancements we believe you would find interesting.  
We will use the information you have given us to contact you exclusively with updates in the future. If you do not want to be  
informed offers and development in the future that are not related to your plan, then let us know. Please notify us in writing  
if your personal information   changes, if you would want to modify   your marketing preferences,   or if   you would like to stop  
receiving marketing information. We comply with the General Data protection Regulation (GDPR) and the Data Protection  
Act 2018, which regulate the processing of personal data in the United Kingdom. Data protection Reg No ZB565882  
Regulatory Law & Statutory Rights – Unless we mutually agree differently, we shall communicate with you in  
English, and English Law will govern our interactions. Nothing in the terms will be diminish or impair your legal rights; to learn  
more about your legal rights, get in touch with the Citizens Advice Bureau: www.adviceguide.org.uk 03454040506.  
08002081301  
support@domesꢀcandgenialrepairs.co.uk  
Reg. No.-14969970  
Direct Debit Guarantee –  
1. All banks and building societies that accept instructions to pay direct debits provide this guarantee.  
2. Unless otherwise specified, we will give you notice of any changes to the amount, date, or frequency of your Direct  
Debit at least 10 working days before your account is charged. You will receive confirmation at the time of request of  
the amount and date if you ask us to collect the payment.  
3. You are entitled to a complete reimbursement of the money paid from your back or building society if a mistake  
is made in the payment of your Direct Debit by us, your bank, or build society. On the other hand, you have to  
return any refunds you are not entitled to as soon as they are requested.  
4. A Direct Debit can be canceled at any time by contacting your building society or bank. It could be necessary to get  
written confirmation.  
Company Details – Domestic & Genial Repairs LTD. Is registered in England and wales under company  
registration 14969970. Registered office address; 27 OLD GLOUCESTER STREET LONDON UNITED  
KINGDOM WC1N 3AX.  
Businesses that deal with insurance contracts are subject to regulations from the Financial  
ConductAuthority (FCA). We don’t provide insurance contracts.